Alliance Metering Solutions is committed to assisting its customers in paying bills, as well as providing benefits and financial assistance programs to assist you in saving energy.

Ontario Electricity Support Program

The Ontario Energy Board (OEB) is helping make electricity more affordable for low-income households. The Ontario Electricity Support Program, or OESP, provides ongoing assistance directly on the bills of eligible low-income electricity consumers.

Low-income households that apply and qualify will receive an OESP credit on their electricity bills. The credit amount will be based on the number of people living in the home and their total household income. For some consumers, the need to use more electricity is unavoidable. They may receive a higher level of assistance. These are people who rely on electric heat or medical devices as well as First Nation or Métis consumers.

The program, designed and implemented by the OEB, came into effect on January 1, 2016. Applications are now being accepted. Consumers can apply online or with the assistance of local intake agency partners, including Low-Income Energy Assistance Program Emergency Financial Assistance intake agencies.

Visit for more information.

Low Income Assistance Program

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to meet certain criteria to qualify for these programs, and must go through one of the intake agencies in Ontario listed below.

Learn more through this brochure.

For full program details, please visit the Ontario Energy Board website.

Ontario Electricity Rebate

Starting November 1, 2019, the built-in reduction and the previous 8% rebate are being replaced with the Ontario Electricity Rebate (OER). This will allow customers to see the true cost of electricity on their bill and the full value of the OER, if they are eligible for it. The OER is for households, farms, long-term care homes and many small businesses.

Who Is Eligible?

Eligible customers include residential, small business, farms and long-term care homes and some multi-unit complexes, if they meet certain eligibility criteria.

Residential, small commercial customers are automatically eligible for the rebate. These customers do not need to apply for the OER. The rebate will automatically appear on their bill.

The Ontario government is working to identify large-volume multi-unit complexes who are currently receiving the 8% rebate, to ensure that the program is treating consumers fairly.

In order to achieve this goal, consumers including: hospitals, universities, colleges and any multi-unit complexes that have fewer than 50% residential units, such as large commercial buildings, need to report to their Local Distribution Company (LDC) to receive an extension to continue to receive the benefit until November 1, 2020 while the Ministry of Energy, Northern Development and Mines collects data and ensure the program is being administered fairly.

For questions about eligibility or the requirements to provide notices, please contact the Ontario Energy Board.