Conditions of Service

The purpose of our Conditions of Service Document is to provide information on the types and level of service available to customers. Please download your copy of our Conditions of Service by clicking the link below.

• Read our Sub-Metering Conditions of Service – Electricity (For Condominiums and Apartment Buildings)
• Read our Sub-Metering Conditions of Service – Water, Thermal, Gas, Etc. (For Condominiums and Apartment Buildings)
• Read our Customer Service Agreement

Please contact us at customerservice@alliancemetering.com with any questions you may have regarding our Conditions of Service.

We are proud to be an AODA-compliant organization, committed to providing accessible, inclusive services for all individuals. At Alliance Metering Solutions, we strive to ensure that our communications, documents, and customer interactions are available in accessible formats upon request, and that we remove barriers wherever possible to support equal access.

If you require an accommodation or accessible format, simply contact us by phone or email and let us know what you need. We will work with you to provide the information in a format that best supports your requirements, whether that be large print, electronic text, or alternative communication support. Feedback regarding accessibility is always welcome as we continue to improve and uphold our commitment to accessibility for all users.                

How to listen to our documents (Adobe Acrobat Reader):

• Open the PDF document using Adobe Acrobat Reader (free download if needed)
• In the top menu, click View
• Select Read Out Loud
• Choose Activate Read Out Loud
• Return to View → Read Out Loud → Read This Page Only or Read to End of Document
• Adjust volume using your device’s sound settings for best listening experience